Nafsiyat is recruiting an Administrator

Job title: Administrator

Salary: £22,000, pro-rata

Hours: 5 days/week (specific days/times to be negotiated)

Annual Leave: 20 days + public holidays

Accountable to: Clinical Administration Manager

Base: Nafsiyat Intercultural Therapy Centre

Unit 4 Lysander Mews, Lysander Grove, London N19 3QP

About Nafsiyat 

Nafsiyat exists to reach those who are systemically failed elsewhere in society, isolated by skewed power dynamics which underly, and/ or intensify, the experience of mental ill health. Nafsiyat was established in 1983 by psychotherapist Jafar Kareem as a grassroots, community-based response to the need in North London-based BAME communities. We were the first therapy centre in the UK to take account of the cultural background of the patient and therapist and recognise its importance in therapy. We exist to ensure that the diverse religious, cultural, and ethnic communities in London can access culturally sensitive psychotherapy and counselling services; we also provide therapy in over twenty languages. Our staff and volunteers come from diverse cultural backgrounds.

Job description

We are looking for a proactive person with a friendly, can-do attitude to assist with data entry, general office administration and some evening/weekend front of house. This is a great opportunity to learn about intercultural therapy and interact with clinicians within your role as an administrator.

The primary purpose of the post is to:

• – Accurately transfer data from paper/digital formats into various database systems
• – Daily collection and inputting of data, and maintenance of databases
• – Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output
• – Keep accurate and up-to-date records and maintain clear filing systems, on database and spreadsheets
• – Research and obtain further information for incomplete data
• – Provide reports, as requested, on therapy activity using various databases and spreadsheets.
• – Updating systems with details from patient registration forms
• – Contact clients regarding appointment bookings via email, telephone, post and in person
• – Liaise with clients and clinical staff
• – Support clinical staff in maintaining client files and filing paperwork
• – Perform front-of-house duties (answering phone/door, taking messages, etc.)
• – Work alongside Admin Team & Clinical Administrator in guiding clients through the process of receiving counselling
• – Perform other administrative tasks as needed

PERSON SPECIFICATION

• – Experience of accurately entering data into a database
• – Ability to carry out calculations and collate statistical information
• – Organised, methodical and capable of extremely accurate work
• – Ability to work on own initiative with a problem-solving approach to the work
• – Strong verbal communication skills
• – Strong written communication skills
• – Experience drafting letters and emails
• – Excellent numeracy and IT skills
• – Strong Microsoft Excel skills
• – Clear and polite phone manner
• – Eye for detail and accuracy
• – Team working skills
• – Experience working in the charity sector

OTHER INFORMATION

Equal opportunities

The post holder must at all times carry out their responsibilities with due regard to Nafsiyat’s Equal Opportunities Policy.

Health & safety

All employees are subject to the Health and Safety at Work Act. The post holder is required to pro-actively comply with their duties as described in Nafsiyat’s Health and Safety Policy.

Confidentiality

All employees are required to work in a confidential manner in all aspects of their work with due regard to Nafsiyat‘s Code of Ethics and practice, data protection and other relevant policies.

Safeguarding

Nafsiyat is committed to safeguarding adults at risk and children, and we require all staff and volunteers to share and demonstrate this commitment.  The successful candidate will have to meet the requirements of the person specification and will be subject to pre-employment checks including a health check, an enhanced DBS check and satisfactory references.

HOW TO APPLY

Please send a current CV and tailored covering letter (no more than 2 pages) explaining how your skills and experience match the requirements for this role to recruitment@nafsiyat.org.uk by 5pm on Friday 15^th April 2022.